The fee is ¥2,750 (tax included) for Haneda Airport and ¥3,300 (tax included) for Narita Airport.
The pricing is a flat rate.
Luggage size is limited to approximately 160 cm in total dimensions and up to 30 kg.
If you are unsure whether your luggage meets the size requirements, please contact us in advance.

送往羽田机场为2,750日元（含税），送往成田机场为3,300日元（含税）。
费用为统一收费。
行李尺寸限制为总长约160厘米以内、重量不超过30公斤。
如您不确定行李是否符合尺寸要求，请提前与我们联系。

Next-day pick-up is available either by 10:00 AM or after 3:00 PM (please note: pick-up is not available between 10:00 AM and 3:00 PM).

As a general rule, we ask that luggage be collected on the same day. However, if next-day pick-up is necessary due to flight schedules or an overnight stay at another destination, please inform us in advance via the message section at the time of booking or by email.

Please note that a storage fee may apply for next-day or later pick-up. Be sure to share your intended pick-up date with us in advance.

Contact: [email protected]

次日领取可在上午10点前或下午3点之后进行（※10点至15点期间无法领取）。
原则上我们建议当日领取。如因航班时间或在其他目的地住宿等原因需要次日领取，请在预约时通过留言栏或提前通过邮件告知我们。
此外，次日及之后领取可能会产生保管费用，请务必提前告知我们您的领取日期。

咨询邮箱：[email protected]

The pick-up locations at the airport are as follows:

● Baggage Pick-up Locations

Narita Airport Terminal 1, North Wing 4F Departure Lobby – JAL ABC Counter
https://www.jalabc.com/en/airport_counter/narita-airport_terminal1.html

Narita Airport Terminal 2, 3F Departure Lobby – JAL ABC Counter
https://www.jalabc.com/en/airport_counter/narita-airport_terminal2.html

Haneda Airport Terminal 3, 3F Departure Lobby – JAL ABC Counter
https://www.jalabc.com/en/airport_counter/haneda-airport_terminal3.html

※ The JAL ABC counter at Haneda Airport is open 24 hours.
At Narita Airport, it is open from 7:00 AM to 9:00 PM. Please collect your luggage within business hours.

机场的领取地点如下：

● 行李领取地点

成田机场 第1航站楼 北翼4楼 出发大厅 – JAL ABC柜台
https://www.jalabc.com/en/airport_counter/narita-airport_terminal1.html

成田机场 第2航站楼 3楼 出发大厅 – JAL ABC柜台
https://www.jalabc.com/en/airport_counter/narita-airport_terminal2.html

羽田机场 第3航站楼 3楼 出发大厅 – JAL ABC柜台
https://www.jalabc.com/en/airport_counter/haneda-airport_terminal3.html

※ 羽田机场的JAL ABC柜台为24小时营业。
成田机场营业时间为早上7点至晚上9点，请在营业时间内领取行李。

Luggage checked in during the morning can be picked up from 3:00 PM on the same day. If your baggage arrives at the airport earlier than 3:00 PM, you may pick it up as soon as you receive the automatic notification email. If you do not receive the email after 3:00 PM, please also check your spam folder.

※Please note that if you arrive before the guaranteed time of 3:00 PM and your baggage has not yet arrived, any missed flights or delays are not covered if there is no fault on our part.

当天上午托运的行李，可在当天15:00起领取。如果行李提前到达机场，在收到自动通知邮件后即可提前领取。若超过15:00仍未收到邮件，请检查垃圾邮件文件夹。

※请注意，如您在保证时间15:00之前到达，行李尚未到达，因此造成的航班延误等情况，若非我方过失，将不在赔偿范围内。

The JAL ABC counter at Haneda Airport is open 24 hours.
At Narita Airport, it is open from 7:00 AM to 9:00 PM.
Please collect your luggage within business hours.
※Please note that baggage cannot be collected outside of these hours.

羽田机场的JAL ABC柜台为24小时营业。
成田机场营业时间为早上7点至晚上9点。
请在营业时间内领取您的行李。

※请注意，营业时间外无法领取行李。

Credit card payment (VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club) are accepted.
*Please note that we do not accept cash payments.

我们接受信用卡支付（VISA、MasterCard、JCB、AMERICAN EXPRESS、Diners Club）。
※请注意，我们不接受现金支付。

Please contact us at the email address below.
[email protected]
For urgent matters, please call our customer service center.
TEL:03-6890-3195
8：00～18：00（Japan time）

请通过以下邮箱与我们联系：
[email protected]

如遇紧急情况，请致电客服中心：
电话：03-6890-3195
服务时间：8:00～18:00（日本时间）

Baggage with a total dimension of more than 160cm on all three sides, baggage weighing more than 30kg, baggage worth over 300,000 yen, valuables, dangerous goods, animals, etc., cannot be carried on board.
*The compensation amount for baggage and personal items whose value has not been declared (the amount that can be paid if we are responsible for the damage to the baggage) is up to 100,000 yen per person. If the price exceeds 100,000 yen, please apply for the Safety Pack (charged: up to 300,000 yen) when placing your order. Please note that some items may not be covered by compensation due to disclaimers, etc.

三边总尺寸超过160cm的行李、重量超过30kg的行李、价值超过30万日元的物品、贵重物品、危险品、动物等均无法承运。

※未申报价值的行李及物品，其赔偿上限（如因我方责任造成损坏时的赔偿金额）为每人最高10万日元。
若物品价值超过10万日元，请在下单时申请安全保障服务（需付费，最高保障金额为30万日元）。
此外，根据免责条款等规定，部分物品可能不在赔偿范围内，敬请谅解。

We handle the baggage entrusted to us with great care. However, damage may occur due to shaking during shipping. Please note that we will not be held responsible for the following damages.

1) Damage to handles, casters, etc. of baggage due to excessive weight/capacity
2) Damage caused by baggage-specific problems such as aging
3) Damage to protrusions such as removable casters, straps, hooks, name tags, belts, etc.
4) Minor damage (scratches, cuts, dents, dirt, etc.)

我们会非常小心地处理所托运的行李，但在运输过程中可能因震动等原因导致损坏。对于以下情况造成的损坏，恕不承担责任：

1）因超重或超出容量导致行李把手、滚轮等部位的损坏
2）因老化等行李本身问题导致的损坏
3）可拆卸滚轮、背带、挂钩、名牌、腰带等突出部位的损坏
4）轻微损坏（如刮痕、裂口、凹陷、污渍等）

If your baggage is damaged, please contact our customer support center within 7 days of arrival. We will provide you with more detailed information. If the deadline has passed, we may not be able to respond to your request.
In principle, we will respond to damages that are outside the scope of exemption and are covered by compensation. The maximum compensation amount for baggage and personal items without a declared value (the amount that can be paid if the damage is caused by our company) is up to 100,000 yen per person. For those who subscribe to Anshin Pack, the upper limit is 300,000 yen.

如您的行李出现损坏，请在到达后7天内联系客户支持中心，我们将为您提供进一步的说明。若超过期限，可能无法受理您的申请。

原则上，我们仅对不属于免责范围且在赔偿范围内的损坏进行处理。
未申报价值的行李及物品，其最高赔偿金额为每人10万日元（若因我方责任造成损坏）。
如已加入安心保障服务（Anshin Pack），最高赔偿金额为30万日元。

You may cancel or modify your booking through the app up until the baggage drop-off deadline. Please note that cancellations and refunds cannot be accepted after the deadline has passed.

■ Cancellation Policy
Please note that refunds cannot be provided for cancellations due to personal reasons.
Example: If you do not cancel your reservation and fail to leave your baggage at the hotel front desk by the scheduled pick-up time.

If you no longer plan to use the service, please be sure to cancel by the baggage drop-off deadline on the scheduled pick-up date.
If you cancel by the drop-off deadline on the pick-up date, no charges will apply.

If you cancel after the drop-off deadline on the pick-up date, or fail to provide your baggage without prior notice, 100% of the service fee will be charged.

在行李寄存截止时间之前，您可以通过APP取消预约或修改申请信息。
请注意，超过截止时间后将无法取消或退款。

■ 取消政策
因客户个人原因取消，恕不提供退款。
例如：未取消预约，且在当日取件时间前未将行李寄存至酒店前台等情况。

如不再使用服务，请务必在预定取件日的行李寄存截止时间前完成取消。
若在取件日当日的寄存截止时间前取消，则无需承担任何费用。

若在寄存截止时间之后取消，或未提前通知且未寄存行李，将收取100%的服务费用。