Absolutely fantastic service and one of the best decisions we made during our trip to Japan.
New Zealand
Thank you very much for choosing APEX24 and for taking the time to share such a thoughtful review. We are delighted to hear that our service helped make your final day in Tokyo more enjoyable. We understand that booking at the last minute can be stressful, so it is especially rewarding to know that our LINE support, flexible pickup arrangements, and smooth airport delivery gave you peace of mind throughout the process. For guests staying at non-partner hotels, some properties do not allow luggage to be left at the front desk due to their operational policies. This was the case during your stay, so we arranged a direct handoff with our driver. At APEX24, we work closely with both our customer support team and drivers to ensure a smooth experience for guests staying at non-partner hotels, Airbnb properties, unmanned hotels, and other accommodations where front-desk luggage storage is unavailable. We provide clear instructions and estimated arrival times in advance so that guests can travel with confidence. We are very pleased that everything went smoothly and that you were able to enjoy sightseeing in Tokyo without worrying about your luggage before your departure. We also greatly appreciate your kind words about our driver, and we will be sure to share your feedback with him. At APEX24, our mission is to give travelers the freedom to make the most of their time after hotel check-out. We are honored that we could contribute, even in a small way, to your wonderful memories of Japan. We look forward to serving you again on your next visit to Japan.
Q.Overall satisfaction?
Q.How was your experience using our service?
Absolutely fantastic service and one of the best decisions we made during our trip to Japan.
We were initially a little nervous as we booked very late. Another luggage forwarding service had already stopped accepting next-day bookings, and at around 3am we were still trying to organise a solution for our final day. We found APEX24 recommended on Reddit and decided to give them a try.
The communication through the LINE app was exceptional. Every question we had was answered almost immediately, even in the middle of the night. When our hotel wasn’t listed in the app’s drop-down menu, we messaged them and received a response straight away explaining that we simply needed to select “Other Hotel” and enter the details in the notes section.
The booking process itself was very easy to use, and what really impressed us was how flexible and responsive they were.
Our hotel wouldn’t allow us to leave our luggage in the lobby because they weren’t affiliated with the service. We contacted APEX24 less than an hour before pickup, explained the situation, and they immediately let us know exactly when the driver would arrive. The driver was waiting in the lobby at our 10am checkout time, confirmed all of our details in person, and made sure our bags were being sent to the correct airport location before taking them.
We received updates through the app throughout the process and were notified when the luggage arrived. Even better, our bags arrived hours earlier than the estimated time.
Collecting them at the airport was incredibly easy and stress-free.
Because of this service, we were able to spend our entire final day in Tokyo completely bag-free before our 11pm flight home. It genuinely saved our last day in Japan.
Highly recommended and we would absolutely use them again.
Q.After leaving your luggage with our service, how did you spend and enjoy the rest of your last day before your flight?
At a private sauna and a little light seeing and final shopping.
Q.Do you have any memorable experiences of Japanese hospitality during your stay in Japan?
So many. Filled with so much genuine kindness. Hospitality in Japan is some of the best in the world.
New Zealand /Female
